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Customer Service Representative I

I'm currently seeking Customer Service Representative professionals who are based out in the Jacksonville, IL area!! This opportunity would be through a Fortune 500 enterprise company and definitely holds great potential if you're looking to expand your career!! Please browse over the description below and APPLY TODAY if you think you'd be a great fit!!Main Responsibilities:
Responds to basic, multiple customer inquiries and requests.
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication.
Processes calls in a manner that ensures service level agreements are met or exceeded.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management and customers in reference to customer service issues.
Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
Education:
High School Diploma with 1 to 3 years experience.


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