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Customer Service Representative II, Job, Jacksonville, IL

Customer Service Representative II, Job, Jacksonville, IL Customer Service Representative II, Job, Jacksonville, IL is a current need of my Fortune 500 client.
This highly technical company is looking for high end Customer Service Representatives to come in and work this position.
They are looking for a candidate has an outgoing personality with a background in customer service in a call center.
If this sounds like you then please apply ASAP with an updated resume and contact information.
Job Description:
High School Diploma with 1 to 3 years experience.
Main Responsibilities:
Responds to basic, multiple customer inquiries and requests.
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication.
Processes calls in a manner that ensures service level agreements are met or exceeded.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management and customers in reference to customer service issues.
Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
This position is only open to candidates that are able to work full time for any employer without requiring sponsorship.


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