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Repetitive Pay Policy Call Associate

Job Description:
Summary
Responds to moderately complex customer inquiries and requests.
Essential Job Functions
+ Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
+ Researches customer inquiries and responds to appropriate parties in a timely manner.
+ Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
+ Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
+ Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
+ Interfaces with team personnel, management, and customers in reference to customer service issues.
+ Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
+ Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
+ Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Basic Qualifications
+ High school diploma or G.E.D.
+ Four or more years of customer service or other telephone experience
+ Experience working with organizational functions and personnel
+ Experience working with fax machines, computer software, and telephone technology
+ Experience working with and skilled in the use of help desk software
Other Qualifications
+ Business and analytical problem solving skills
+ Communication skills
+ Ability to work independently
+ Ability to follow oral and written directions
Work Environment
+ Office environment
+ May require shift work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities


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