Customer Service Specialist

Description:? The Customer Service Specialist is responsible for ensuring efficient, high quality service to both internal and external customers by providing timely responses to customer issues via phone, e-mail and fax.? Requires 0-2 years of customer service experience.
Essential Functions:

  • Handles customer service inbound and outbound telephone calls

  • Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls

  • Works with customers on a daily basis to sustain and improve business relationships

  • Supports customer growth by asking for the business with every inbound call

  • Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met

  • Participates in outbound calling campaigns to retain existing customers and regain lost customers

  • Soft collections via inbound and outbound calls or walk-in customers

  • Assists in the delivery and service process by addressing and correcting routing exceptions

  • Provides general administrative support by assisting in customer retention activities, reports, general filing and daily route paperwork

  • 0-2 years customer service experience

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills

  • Strong time management and organizational skills with an attention to detail and ability to multi-task

  • Typing and data entry experience

  • Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred

  • Ability to work in a fast paced environment

  • Ability to work effectively in a team environment

  • High School Diploma or Equivalent

Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.
EEO Employer ? Minorities/Females/Vets/Disabled
Keywords:? Customer Service, CISCO, PeopleSoft, call center, phone, propane, LP, queue

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