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Customer Service Specialist

Description:? The Customer Service Specialist is responsible for ensuring efficient, high quality service to both internal and external customers by providing timely responses to customer issues via phone, e-mail and fax.? Requires 0-2 years of customer service experience.
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Essential Functions:




  • Handles customer service inbound and outbound telephone calls


  • Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls


  • Works with customers on a daily basis to sustain and improve business relationships


  • Supports customer growth by asking for the business with every inbound call


  • Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met


  • Participates in outbound calling campaigns to retain existing customers and regain lost customers


  • Soft collections via inbound and outbound calls or walk-in customers


  • Assists in the delivery and service process by addressing and correcting routing exceptions


  • Provides general administrative support by assisting in customer retention activities, reports, general filing and daily route paperwork





  • 0-2 years customer service experience


  • Excellent verbal and written communication skills


  • Excellent interpersonal skills


  • Strong time management and organizational skills with an attention to detail and ability to multi-task


  • Typing and data entry experience


  • Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred


  • Ability to work in a fast paced environment


  • Ability to work effectively in a team environment


  • High School Diploma or Equivalent



Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.
EEO Employer ? Minorities/Females/Vets/Disabled
Keywords:? Customer Service, CISCO, PeopleSoft, call center, phone, propane, LP, queue


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