Patient Financial Services Manager (15690-394)

Minimum Qualifications:
Bachelor degree or equivalent experience in business administration/accounting.
Previous office management and accounts receivable experience with supervisory responsibilities.
Other Knowledge/Skills/Abilities:
In-depth knowledge of Medicare, Medicaid and commercial billing, reimbursement and payer medical necessity requirements.
Understanding of complex reimbursement systems, including APDRGs, DRGs, APC, OPPS, etc.
Aptitude for detailed work.
Ability to resolve complex problems and share knowledge with staff.
High level of various billing and reimbursement computer systems.
Position Summary:
The primary purpose of this position is to direct and coordinate the duties of the Patient Accounts employees. Manage the day-to-day operations of Patient Financial Services. Ensures billing functions are performed to payer specification and regulations. Manages and provides oversight of cashier duties, including: correct reimbursement, electronic remits, manual posting, and balancing and maintenance documents management. Supervise billing and appeal processes. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Principal Duties & Responsibilities:
Professionally and courteously interact with the patients, general public, physicians, hospital personnel and payers. Supports facilities GPE activities.
Ensures PFS processes are meeting organizational objectives.
Ensures payer requirements are met, including logs, remittance posting, reports, applications, notifications, etc.
Provides leadership and day-to-day direction to PFS staff.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
Coordinates with other departments to ensure proper processes are in place to meet organization objectives.
Completes staff performance evaluations, time and attendance records, salary adjustments and staff hiring.
Assists in the development of PFS policy and procedures.
Ensures new employees are properly oriented to Hospital and department.
Assists in identifying staff educational needs and training programs development.

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